Dispatch & Deliveries Policy

1. Dispatch Timeframes

We understand that receiving your order promptly is important. Our team is committed to dispatching your order within the following timeframes:

• Standard Dispatch: Orders will be processed and dispatched within 1-2 business days from the date of purchase.
• Custom or Made-to-Order Items: If you have ordered custom or made-to-order items, please refer to the product description for estimated dispatch times. These times may vary depending on the complexity of the item.

2. Delivery Options

We offer multiple delivery options to cater to your needs:

• Standard Delivery: Our standard delivery option is available for all orders. It usually takes between 3-7 business days for your order to reach you, depending on your location within Australia.
• Express Delivery: For those who require their orders urgently, we provide an express delivery option. This option generally takes 1-3 business days for delivery, depending on your location.
• International Delivery: We also offer international delivery services. Delivery times for international orders may vary based on the destination country. Please refer to our International Shipping Policy for more information.

3. Shipping Costs

Shipping costs are calculated based on the weight, size, and destination of your order. These costs will be clearly outlined during the checkout process before you finalize your purchase.

4. Tracking Your Order

Once your order is dispatched, you will receive a confirmation email with tracking information. You can use this information to monitor the progress of your delivery.

5. Delivery Address

Please ensure that you provide accurate and complete delivery information, including the recipient’s name, delivery address, and contact details. We cannot be held responsible for delays or non-delivery due to incorrect or incomplete information provided by the customer.

6. Undeliverable Packages

In the event that a package is returned to us as undeliverable (e.g., incorrect address, unclaimed, etc.), we will contact you to arrange re-delivery or a refund. Additional shipping charges may apply for re-delivery.

7. Delays and Force Majeure

While we make every effort to ensure timely delivery, please understand that unforeseen circumstances such as extreme weather, natural disasters, or other factors beyond our control may cause delays. In such cases, we will do our best to keep you informed of any potential delays.

8. Contact Us

If you have any questions or concerns regarding your order’s dispatch or delivery, please don’t hesitate to contact our customer support team at [Insert Contact Information].